Store-Policies

Privacy Policy

Last updated: August 2026

Nayara Zone ("we", "us", or "our") operates www.nayarazone.store. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or place an order.

1. Information We Collect

When you place an order or contact us, we may collect:

•Full name and contact details (phone number, email address)
•Shipping address and city
•Order details and purchase history
•Device information and IP address, collected automatically through cookies and tracking tools where enabled
•Browsing behaviour on our website, such as pages visited, time spent, and clicks

2. How We Use Your Information

•To process and deliver your orders
•To communicate order updates via WhatsApp or phone
•To improve our website and shopping experience
•To measure and deliver relevant Facebook and Instagram advertising where Meta Pixel is enabled
•To comply with applicable legal obligations

3. Meta Pixel & Facebook Advertising

If Meta Pixel is installed and active on our store, it may help us measure the effectiveness of Facebook and Instagram advertisements, record website events, create advertising audiences, and retarget interested visitors.

Data processed by Meta is subject to Meta's Privacy Policy. You can review your Facebook Ad Preferences.

4. Sharing Your Information

We do not sell your personal data. We may share relevant information with:

•Courier and logistics partners to deliver your order
•Service providers, including advertising platforms such as Meta, when their services are enabled
•Legal authorities when disclosure is required by law

5. Data Retention

We retain order information for as long as reasonably necessary for record-keeping, customer service, and legal obligations. Contact us to ask about deletion of your personal data, subject to applicable retention requirements.

6. Your Rights

•Request access to personal data we hold about you
•Request correction of inaccurate data
•Request deletion where applicable
•Opt out of marketing communications

To exercise these rights, email nayarazone36@gmail.com or contact us on WhatsApp at +92 316 6071102.

7. Security

We take reasonable measures to protect personal information. However, no method of transmission or electronic storage is completely secure.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised update date.

Terms of Service

Last updated: August 2026

By accessing or purchasing from www.nayarazone.store, you agree to the following terms and conditions.

1. Products & Pricing

•All prices are listed in Pakistani Rupees (PKR) and may change without notice.
•Product colours may vary slightly due to lighting, photography, and screen display differences.
•We may cancel an order if an item is unavailable and will communicate this to the customer.

2. Order Placement

•Orders may be confirmed via WhatsApp or phone call after placement.
•Cash on Delivery (COD) is our primary payment method where available.
•Please ensure your delivery address and phone number are correct at checkout.

3. Delivery

•We deliver across Pakistan through our courier partners, subject to service availability.
•Estimated delivery is 3–7 working days, depending on your city and courier conditions.
•Applicable delivery charges are communicated during order confirmation or checkout.

4. Intellectual Property

Website content, including original images, text, logos, and product designs, may be protected by intellectual property laws. You may not reproduce or use protected content without the relevant permission.

5. Limitation of Liability

To the extent permitted by applicable law, Nayara Zone is not liable for indirect or consequential losses arising from use of the website or products. Nothing in these terms excludes liability that cannot legally be excluded.

6. Governing Law

These terms are intended to be governed by the laws of the Islamic Republic of Pakistan, subject to applicable law and the jurisdiction of competent courts.

7. Contact

For questions about these terms, email nayarazone36@gmail.com or contact us on WhatsApp at +92 316 6071102.

Cookie Policy

Last updated: August 2026

This Cookie Policy explains how Nayara Zone uses cookies and similar tracking technologies on www.nayarazone.store. The cookies actually used depend on the services and settings enabled on our store.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They can help a website remember preferences, maintain a shopping session, and understand how visitors interact with its pages.

2. Cookies We May Use

The following examples are common cookies associated with these services. Their presence and duration can vary depending on your Shopify configuration, consent settings, and third-party integrations.

Cookie Name	Provider	Purpose	Typical Duration
_fbp	Meta, if enabled	Advertising measurement and browser identification.	Often up to 90 days
_fbc	Meta, if enabled	May store click information from a Facebook ad.	Varies
fr	Meta, if enabled	Advertising delivery, measurement, and related functions.	Varies
_ga	Google Analytics, if enabled	Distinguishes website visitors for analytics.	Often up to 2 years
Shopify cookies	Shopify	Store functionality, security, checkout, and session-related functions.	Varies by cookie

3. Meta Pixel Cookies

If Meta Pixel is enabled, it may use cookies such as _fbp and _fbc to help attribute ad clicks, measure website events, and build advertising audiences. The exact data collected depends on your setup and the consent choices available to visitors.

4. Managing & Opting Out of Cookies

•Browser settings: Most browsers allow you to block or delete cookies.
•Shopify privacy choices: Use the store's cookie banner or privacy settings if enabled.
•Meta settings: Review your Meta ad preferences.

Note: Blocking certain cookies may affect shopping cart, checkout, or other website functions. Cookie settings should be configured to match the services actually used on your store.

5. Third-Party Links

Our website may link to third-party platforms such as Facebook, Instagram, and WhatsApp. Those platforms operate under their own privacy and cookie policies.

Returns & Exchange Policy

Last updated: August 2026

Open Parcel Policy

We offer an Open Parcel facility where available. You may inspect the item before fully accepting delivery, subject to the courier's rules and our delivery arrangements.

Note: Delivery charges must be paid before opening the parcel seal.

5-Day Exchange Window

Exchanges are accepted within 5 days of delivery, provided the item is unused and its original tags are intact. We do not offer cash refunds under this store policy, subject to any rights required by applicable law.

Company Fault

Wrong article or damaged product delivered by us.

•Free exchange processing
•We cover applicable delivery charges

Customer Preference

Size issue or change of mind.

•Exchange requested within 5 days of delivery
•Customer pays delivery charges
•Applies to sale or free-delivery items too

Non-Exchangeable Items

•Items that have been worn, washed, or altered
•Items without original tags or packaging
•Items for which the 5-day exchange window has passed
•Stitching customisation charges, except where otherwise required by law

How to Initiate an Exchange

•Contact us on WhatsApp at +92 316 6071102 within 5 days of delivery.
•Share your order ID and clear photos of the item.
•Our team will guide you through the exchange process.